Legal
Privacy Policy
Kelgar Pool Fencing (“Kelgar”, “we”, “us”) respects your privacy and is committed to handling personal information in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
Information We Collect
When you request a quote, contact us, or otherwise interact with our website, we may collect:
- Your name, phone number, email address and suburb or property address
- Details about your enquiry, including the type of fencing and project information you provide
- Photos or documents you choose to send us about your pool area
- Technical information such as browser type and pages visited, collected automatically via cookies or analytics tools
How We Use Your Information
We use the information you provide to respond to enquiries, prepare quotes, schedule and carry out installation or repair work, and communicate with you about your project. We may also use contact details to follow up after a job is completed, for example to request a review.
Sharing Your Information
We don’t sell personal information. We may share limited details with trades, suppliers or subcontractors where necessary to complete a project, or with service providers who help operate our website and business systems (such as hosting or email providers), under confidentiality obligations.
Cookies & Analytics
Our website may use cookies and analytics tools to understand how visitors use the site and to improve its content. You can adjust your browser settings to limit or block cookies, though some site features may not work as intended as a result.
Data Storage & Security
We take reasonable steps to protect personal information from misuse, loss and unauthorised access, including secure storage of digital records and restricted access to customer information.
Access & Correction
You can request access to the personal information we hold about you, or ask us to correct or update it, by contacting us using the details below.
Complaints
If you have a concern about how we’ve handled your personal information, please contact us directly so we can look into it. If you’re not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
Contact Us
Questions about this policy can be sent to info@kelgarpoolfencing.com.au or by phone on 0421 750 458